Minimum fee

Your booking has a minimum fee of $150 (including GST).

Cancellation policy

All Western Treatment Plant and Eastern Treatment Plant booking cancellations must be communicated to Melbourne Water in writing, at least 10 business days before your intended visit.

A cancellation fee of $60 applies with less than 5 business days' notice.

In an event of a no-show on the booking date, without a written cancellation notice, an invoice for the expected amount due will be issued. Tours cancelled due to inclement weather will be re-scheduled to the next available day at no additional cost.

On site safety

Melbourne Water is committed to keeping all visitors to our sites safe. We reserve the right to cancel a booked tour, and ask individuals or groups to leave the site immediately if any action or behaviour is deemed unsafe.

Visitors to tour sites are asked to strictly follow these safety rules while on-site:

• Wear flat sole, enclosed shoes at all times - sandals and thongs are not permitted on-site
• While on tour, stay with your tour guide at all times
• Refrain from climbing on and/or over railings
• Refrain from touching any machinery or equipment
• Refrain from running

Both the Western and Eastern Treatment Plant are sewage treatment plants. Before and during the treatment process, sewage contains many micro-organisms, including bacteria, viruses and parasites.

It is therefore necessary that all visitors:

• Avoid contact with sewage and sewage related products, while on-site.
• Wash your hands before leaving the plant or eating.
• Refrain from eating or drinking during the tour
• Wash any contaminated clothing separate to your normal washing
• Ensure that any open wounds are covered
• Report to any minor cuts or abrasions that occur while onsite to Melbourne Water

Please wear appropriate clothing for all weather conditions as activities are conducted outdoors.

For school groups, teachers and accompanying adults are expected to actively supervise students at all times, and at no point, leave the students unsupervised. Supervision and discipline is the school's responsibility.